Landry Norman
Systems Administrator
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Total activity11
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Last activity
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Activity overview
Latest activity by Landry Norman-
Landry Norman commented,
Have a seemingly unique issue where customers creating accounts without ordering anything on our Shopify stores do not have a name so Zendesk imports them as null null, but when they do update thei...
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Landry Norman commented,
Can you change the brand the proactive tickets are associated with?
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Landry Norman commented,
Is there a way to measure average solve time for tickets with public replies only? It seems like there is no way to use the data from support tickets in support updates history.
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Landry Norman commented,
Ever since turning on omnichannel routing our agents are no longer being offered messaging coversations with the accept button, and they must go assign them to themselves in the view we have for th...
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Landry Norman commented,
Gravity CX Admin you can just add the <a href="http://new_url"></a> in place of the current link conditions while keeping the image source from the settings.