Landry Norman
Systems Administrator
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Last activity
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Activity overview
Latest activity by Landry Norman-
Landry Norman commented,
Paul Von that makes this feature unusable to us until contextual workspaces are integrated
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Landry Norman commented,
Does anyone know how agents that do not have access to certain apps would see the layouts? For example one of the columns has 2 apps that these agents don't have access to, would they see a blank c...
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Landry Norman commented,
Kind of a different question for this thread, but which company would be responsible in a data breach? Our legal team is concerned since this is a bit of a gray area with this app.
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Landry Norman commented,
Have a seemingly unique issue where customers creating accounts without ordering anything on our Shopify stores do not have a name so Zendesk imports them as null null, but when they do update thei...
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Landry Norman commented,
Can you change the brand the proactive tickets are associated with?
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Landry Norman commented,
Is there a way to measure average solve time for tickets with public replies only? It seems like there is no way to use the data from support tickets in support updates history.
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Landry Norman commented,
Ever since turning on omnichannel routing our agents are no longer being offered messaging coversations with the accept button, and they must go assign them to themselves in the view we have for th...
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Landry Norman commented,
Chad Susa (Gravity CX - Zendesk Partner) you can just add the <a href="http://new_url"></a> in place of the current link conditions while keeping the image source from the settings.