Miki Kanomata
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Total activity167
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Last activity
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Member since
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Following0 users
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Followed by1 user
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Votes106
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Subscriptions29
Activity overview
Latest activity by Miki Kanomata-
Miki Kanomata created a post,
Improve bulk deleting of media in Guide
Feedback for improvement on the bulk deleting of media feature: The new feature is good, but it would be better if the system can identify which media are not used in help articles. It is a bit te...
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Miki Kanomata commented,
Thank you for the changes! It is live :)
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Miki Kanomata commented,
Hi Zendesk team, We use the Ticket Redaction App to reduct the images and texts from the tickets that were closed and merged. We can't remove segments with the Redaction feature in Zendesk if the...
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Miki Kanomata commented,
+1 to this comment. It is very helpful to add tags for multiple reports from the reports page (select multiple reports in the checkbox, add the specific tags, click save to save time).
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Miki Kanomata commented,
Hi Zendesk team, Can I use the bulk upload method for Alias? (on the right side on the profile section below groups) It will be helpful when we add new agents in Zendesk. Thanks, Monika
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Miki Kanomata commented,
Hi, I have 2 questions below and hope to hear answers from Zendesk team. Can I add multiple tags in the tags in 1 condition like triggers or automation? (contains at least one if the following) If...
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Miki Kanomata commented,
Why is the bookmark component important to you? What is the use case where this feature is most needed? How frequently do you use it? Having bookmark is important so that we could set the time fi...
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Miki Kanomata commented,
I would like to vote this feedback as well! It would be helpful to calculate the difference between 2 custom attribute timestamp.
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Miki Kanomata commented,
Hi, Where can I find the information about See the "Enabling content tags in your theme" section of the Help center templating cookbook? I tried to find the section, but couldn't. Thanks!
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Miki Kanomata commented,
Thanks for the quick response, Dave! It is clear now that until the ticket is closed, users can rate the CSAT survey (based on the configuration). I appreciate sharing the information.