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Carlos

Joined Mar 31, 2022

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Last activity Jul 06, 2023

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ACTIVITY OVERVIEW

Latest activity by Carlos

Carlos commented,

Community comment Developer - Zendesk APIs

Hi Erica,

Thank you for the response. I meant the Request API since we are dealing with end_users https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/, we are using the following endpoint: 

  • GET /api/v2/requests/search

Is there any way we could get data from closed tickets ? 

View comment · Edited Jul 06, 2023 · Carlos

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Carlos created a post,

Post Developer - Zendesk APIs

Hi, 

Im currently trying to get the data from fields/custom_fields using the /api/v2/requests/search api endpoint, however, the data seems to be null only for closed tickets. If I used the endpoint /api/v2/requests/ I get all the info including close ticket fields. Any reason why is this happening ? 

Thank you 

Posted Jun 15, 2023 · Carlos

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Carlos created a post,

Post Developer - Zendesk APIs

Greetings,

I have tried to create article attachments with the following structure without any luck:

Post: domain/api/v2/help_center/articles/article_id/attachments

{
"file": "file.pdf",
"inline": false
}

Any ideas why is not working ? thanks!

Posted May 04, 2023 · Carlos

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Carlos commented,

Community comment Developer - Zendesk APIs

Yeah sure thanks for the help ! My use-case is to recreate the new request form dynamically in an external website. The idea is that the changes made in the admin center would reflect directly in the form of the external website (conditions, order, fields, etc).

View comment · Posted Mar 14, 2023 · Carlos

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Carlos commented,

Community comment Developer - Zendesk APIs

Hi Greg :) thanks for the quick answer. However, api/v2/ticket_forms/show_many?ids= doesn't solve the issue because I don't get any information regarding which values or type of field I'm getting. It's only returning the field id, but nothing else :(. Maybe there's another way to get this information about the field ?


Thanks ! 

View comment · Edited Mar 10, 2023 · Carlos

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Carlos created a post,

Post Developer - Zendesk APIs

Hey :)

What would be the secure way to get the ticket field API as an anonymous user? Sending the token in the authorization header could be a solution, but not secure. What other approaches are there here or alternatives for a secure way to communicate with the API.

Thanks in advanced

Posted Mar 09, 2023 · Carlos

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Carlos commented,

Community comment Developer - Zendesk APIs

Hi Tipene Hughes

Thank you for the reply. I double checked the query it worked :) 

Example: /api/v2/requests/search.json?query=created>2023-02-01 created<2023-02-03

Appreciated ! 

View comment · Edited Feb 28, 2023 · Carlos

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Carlos created a post,

Post Developer - Zendesk APIs

Is there any way to search the request API (https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/) by range date ?  The idea is to only return a collection of requests that are between two dates.

Is this possible ? thank you

Edited Feb 24, 2023 · Carlos

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Carlos commented,

Community comment Feedback - Help Center (Guide)

That's a good point, this property should be in the Zendesk articles API. I am currently trying to get the most viewed articles and present it on an external website via API. Is there another alternative ?

View comment · Posted Feb 14, 2023 · Carlos

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Carlos created a post,

Post Developer - Zendesk APIs

Hello community !

Is it possible to get data from requests of other end_users being an end_user as well. I would like to use the Zendesk Request API in Guide to obtain requests from other users to create a dashboard. Is this possible ?

Thank you

Posted Feb 02, 2023 · Carlos

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