Carlos
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Total activity50
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Last activity
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Member since
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Following0 users
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Votes11
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Activity overview
Latest activity by Carlos-
Carlos commented,
Hi Erica, Thank you for the response. I meant the Request API since we are dealing with end_users https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/, we are using the fo...
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Carlos created a post,
Get Closed tickets via Guide API
Hi, Im currently trying to get the data from fields/custom_fields using the /api/v2/requests/search api endpoint, however, the data seems to be null only for closed tickets. If I used the endpoint...
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Carlos created a post,
Create Article Attachment via API
Greetings, I have tried to create article attachments with the following structure without any luck: Post: domain/api/v2/help_center/articles/article_id/attachments { "file": "file.pdf", "inline":...
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Carlos commented,
Yeah sure thanks for the help ! My use-case is to recreate the new request form dynamically in an external website. The idea is that the changes made in the admin center would reflect directly in t...
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Carlos commented,
Hi Greg :) thanks for the quick answer. However, api/v2/ticket_forms/show_many?ids= doesn't solve the issue because I don't get any information regarding which values or type of field I'm getting. ...
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Carlos created a post,
Get Ticket Field API for Anonymous Users
Hey :) What would be the secure way to get the ticket field API as an anonymous user? Sending the token in the authorization header could be a solution, but not secure. What other approaches are th...
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Carlos commented,
Hi Tipene Hughes Thank you for the reply. I double checked the query it worked :) Example: /api/v2/requests/search.json?query=created>2023-02-01 created<2023-02-03 Appreciated !
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Carlos created a post,
Request API search by range date
Is there any way to search the request API (https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/) by range date ? The idea is to only return a collection of requests that...
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Carlos commented,
That's a good point, this property should be in the Zendesk articles API. I am currently trying to get the most viewed articles and present it on an external website via API. Is there another alter...
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Carlos created a post,
Requests API from other users
Hello community ! Is it possible to get data from requests of other end_users being an end_user as well. I would like to use the Zendesk Request API in Guide to obtain requests from other users to ...