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Carlos

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Posts

Recent activity by Carlos Recent activity Votes
  • Pagination templating v2.0

    Greetings, Is there an option to get back to the previous numbers pagination used in zendesk help center templating v1.0. Currently the new version 2.0 only adds Next, Previous, First and Last opti...

  • Conditionals text field - Guide

    Greetings, Would be great to know what are my options regarding showing fields via conditions ? Currently we are using dropdowns to specify which fields is going to be next, however, with other typ...

  • Error handling in Guide request forms

    Answered

    Hello there, I'm looking for some ideas on how to approach error handling while creating a new request form inside the help center. Currently when the user submits a new request with errors on a sp...

  • Get request.id or user.id from placeholders

    Answered

    Greetings, Im currently trying to send the ticket information to an external platform via triggers. So everytime a new ticket request arrives this trigger activate itself. I would like to send the ...

  • Meta-information in zendesk articles

    Hello there,  I would like to import meta title and meta description to my helpcenter. Is there an easy way to do this?

  • Brands and code

    Hi dear community, Is there are way to apply css/js or code in general to all brands? I'm currently trying to add the "Note:" functionality (yellow box) that Zendesk has in their articles but this ...

  • Ticket custom fields and user fields

    Answered

    Hey there, I'm currently looking to store the clients phone number while creating a new request. I didn't find any option regarding this matter in the Forms/Fields, only for email field that is add...

  • Redirect after submit request

    Answered

    Hey there,   I' looking to redirect my logged in users to the home page instead of the ticket detail after submit a new request. I tried the following but didn't work out:    try{      window.loca...

  • Javascript and Dynamic Content

    Hey there, I'm currently working on Zendesk themes customizations and I'm using dynamic content helpers inside my javascript file (to be specific inside new_request.hbs page), in this particular wa...