Charlie Wettlaufer

1. Agent guide
2. Ticket basics
3. Zendesk Support search reference

How does one search for an organization that includes a specific domain name?   I tried `query=type:organization domain_names:example.com` and received 0 results from the API, however I know there ...

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• Charlie Wettlaufer
• Created June 20, 2022 21:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Getting ticket and organizational fields to contain a clickable hyperlink

+1 we need links so we can link to records in other systems (e.g. ERP)

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• Charlie Wettlaufer
• Created May 04, 2022 18:57
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Read only ticket field for agents

This is necessary +1

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• Charlie Wettlaufer
• Created May 04, 2022 18:55
• 0 votes