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samer

Joined Apr 28, 2022

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Last activity May 09, 2022

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Latest activity by samer

samer commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Community

FYI, whenever I Open my App Settings. I can see that it's Authenticated 

and when I click on Reauthorise with D365, i don't have any error and after i click Update, the application run again without any trouble for only 1 hour.

Please Advice or open a ticket for support.

Kind Regards,
Samer

View comment · Posted May 09, 2022 · samer

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samer commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Community

Hi Tipene,

Thank you for information, but I still have a problem. Please if you want to open a ticket let it's ok.
FYI, I already request a ticket and still no body answer me.
However, I updated my Code as you mentioned it succeeded and keep working for 1hour or less and after 1 hour, when it's need to refresh the token, it's stop getting the data and an error raised as bellow:

  1. responseText: "422", :title=>"Unprocessable Entity", :message=>"Failed to get installation and oauth information for app."}">"Proxy error: {:code=>\"UnprocessableEntity\", :status=>\"422\", :title=>\"Unprocessable Entity\", :message=>\"Failed to get installation and oauth information for app.\"}"
  2. status: 422

View comment · Posted May 09, 2022 · samer

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samer commented,

Community comment Developer - Zendesk Apps Framework (ZAF)
Community

Hi,

I have the same issue, can you share with me the solution please?

is it ok to open a ticket to solve it?

thank you.

View comment · Edited Apr 29, 2022 · samer

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samer created a post,

Post Developer - Zendesk Apps Framework (ZAF)
OAuth, setting parameters to request data from external app.

Hi,

I am trying to call an external app API.
I found on your documentation two types of setting on manifest.json.

 "parameters": [
        {
          "name": "token",
          "type": "oauth"  or "text"
        }
what is the deference between text and oauth, when you use text? oauth?
 
secondly, when I configure this parameters, is it necessary to input this token, which i may create it on Postman? If i didn't pas this parameter would the application create token by using my settings "Client_id, client_secret etc"?

Last question, according to what i read, I understood about OAuth flow that an Authorization request should be created with Post request and passing ClientID and Client secret... should be post to grant the token, I found on your documentation that you send the request of Get, you are not requesting the token before you get the data, What if that saved token which you pass it in header is expired. please clarify.
Thank you,
Samer 

Edited Apr 28, 2022 · samer

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