Aaron Peace
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Total activity12
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Last activity
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Activity overview
Latest activity by Aaron Peace-
Aaron Peace commented,
Thanks, Zsa Trias, that appears to have worked. I expected it could be simplified like that somehow.
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Aaron Peace commented,
Is there a way to exclude a tag? we need to compare all tickets with a tag true vs false my code below has a syntax error IF (CONTAINS([Ticket tags], "billableticket")) THEN "Billable"ELIF (CONTAI...
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Aaron Peace commented,
HELP:We need to be able to report on agent time activity across any/all Tickets per day/week/month but the metrics don't seem to work unless a Ticket has been closed. Can you provide a report recip...
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Aaron Peace commented,
It looks like there is an important section of this article missing. Quote: An admin can require 2-factor authentication for all agents and administrators, but the admin can't set it up for them. ...
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Aaron Peace commented,
I have discovered this issue after attempting to tidy up our duplicate users who may email from different email addresses. I now find that the system then ignores the from email and just replies ba...