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Rachel Briggs

Joined Jun 20, 2022

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Last activity Jun 24, 2024

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Latest activity by Rachel Briggs

Rachel Briggs commented,

Community comment Feedback - Ticketing system (Support)

EDIT: here is the correct trigger there is no coma after []

 

{
   "ticket": {
       "follower_ids": []
   }

View comment · Posted Aug 10, 2022 · Rachel Briggs

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Rachel Briggs commented,

Community comment Feedback - Ticketing system (Support)

Hi All,

I set up this webhook using the following:

{
   "ticket": {
       "follower_ids": [],
   }
 
I do not want the CC's to be deleted only followers; which is why I didnt include "email_cc_ids": [] or  "collaborator_ids": []  in my trigger. We use followers internally and CC's externally. However the above webhook does not work for removing followers at all. If I include "email_cc_ids": [] or  "collaborator_ids": [] it DOES remove the follower perfectly however it also removes the CC which will cause issues for us. Has anybody experienced this? Our goal is to streamline our processes and automate the removal of followers on ticket update however I cannot seem to find a solution that works without causing other issues (removing CC's). My knowledge on webhooks and API calls is very limited so I am wondering if the answer is staring at me in the face and I just am not connecting the dots. Any help would be greatly appreciated thank you!

View comment · Posted Aug 10, 2022 · Rachel Briggs

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