DL
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Total activity25
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Last activity
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Activity overview
Latest activity by DL-
DL commented,
Hi Lisa Kelly, Just to clarify, like many other replies in this feedback thread, Kav Chatha is stating that the loss of text when swapping between public & private modes is frustrating, time consum...
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DL commented,
This change clearly misconstrues the original issue raised by your customers. Your post states: an easier and more efficient way to draft messages, without requiring them to copy and paste from an...
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DL created a post,
Bring back the "Closed" tag in Views
Zendesk used to clearly label "Solved" tickets differently from "Closed" tickets within the View interface. Now, Views display "Solved" tags (with the same label color AND title) for both "Solved" ...
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DL commented,
Hello, If i create a view with the following settings: "Tickets must meet all of these conditions to appear in the view" where the only condition is "Group Is Support", the results are 10,082 ticke...
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DL commented,
+1 to this thread — the old Zendesk functionality (maintaining the drafted message between Internal and Public replies) was much easier to use for all of the reasons mentioned above by other users....