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Kyle Clark
Joined Apr 08, 2022
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Last activity Nov 02, 2022
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Latest activity by Kyle Clark
Kyle Clark commented,
Au Finh Saechao - All to often Zendesk's solution is "There's an app for that!" (at additional charge).
View comment · Posted Apr 20, 2022 · Kyle Clark
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Kyle Clark commented,
I'm surprised there are not comments about the annoying bug in the "Merge ticket" window. The name and date of the Last Commenter is not populated in the lower comment box. This makes the comment appear to have been made by the Agent that merges the tickets. This makes many of our Agents not use the merge feature.
For example in the merge window below. The requester is Sara Briscoe and the merged ticket comment date is November 30, 2011. Let's say that I'm the Agent merging these and the comment in ticket #578 is "blah, blah, blah" (I can't see the comment).
When merged, the new comment in ticket #696 will read like this.
The workaround is to manually copy/paste the requester's name and time stamp into the comment window. But even if I train Agent's on this I'm guessing that 5% of them (maybe) would do this.
Any thoughts?
View comment · Edited Apr 12, 2022 · Kyle Clark
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