Denise
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Total activity76
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Last activity
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Activity overview
Latest activity by Denise-
Denise created a post,
Answer Bot only suggests articles based on the subject, not on the actual description of a ticket.
As the title says, I have noticed that Answer Bot only suggests articles based on the subject of a ticket and not the description (the actual ticket). Since our developer created the ticket form s...
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Denise commented,
Hi! When you write about these 75 first words, which weigh more heavily, do these include the words from bullet lists? For example, a client asked "Where can I buy your product? I live in Sweden". ...
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Denise commented,
Hi! Where can I see the actual reviews? I am especially interested in an overview of all reviews we have got over Zendesk. The only option I have found, is to manually open every ticket and see if...
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Denise commented,
Adding to this. I too have a filter with only two values in a dashboard I created for company internal use. I keep getting asked by my colleagues what this NULL is and if I can remove it. Agreeing ...
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Denise commented,
Hi! How can I edit the text "Attachement" in the ticket form?
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Denise commented,
Hi. I am facing a problem with images in macros. When I sent a test mail to my gmail account the image has the same proportions I gave it in the admin center when creating the macro. But when I se...
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Denise commented,
Hi Lou, thanks for the feedback. It neither shows in the attributes nor in the metrics. Also the article above mentiones in Step 2 of the introduction that it should be a attribute?
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Denise commented,
Hi. I think I need some help. I have created the query as mentioned above and also the "Clickable Ticket ID" query. But somehow I cannot find the "Clickable Ticket ID" in the attributes?
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Denise created a post,
Custom Count Metric - Help with old code
AnsweredHi all, my predecessor created a custom "count" metric, which should only include tickets with specific tags. Looks like this: IF (INCLUDES_ANY([Ticket – Tags], "%tag1", "tag2","tag3","%tag4",)) T...
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Denise commented,
Hi. When I try to delete a query (not the actual query, just the window of it in the dashboard), nothing happens. Do you have any explanation on this?