Denise Huber
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Total activity112
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Last activity
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Activity overview
Latest activity by Denise Huber-
Denise Huber commented,
+1 for this I am again stunned that Zendesk has not implemented the simplest of functions
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Denise Huber commented,
I am trying to figure out how to display the percentage of tickets with a certain tag. But everytime I select this individual tag, it just shows this tag as 100%. It works when I add "ticket tag" ...
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Denise Huber commented,
Hi Sabra, Thank you for your answer. Is there a way to see all tags of tickets with a specific tag? For example I want to see all tags of tickets which include the tag "united_states".
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Denise Huber created a post,
How many tickets with tag A also have tag B?
Hi, I want to know how many tickets with tag A also have tags B and C. For example I have tickets with the tag productfeedback and I want to know how many of the tickets with this tag also have the...
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Denise Huber commented,
How can I grant an agent the permission, to assign another agent of a different group?
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Denise Huber commented,
Hi Gabriel, Thanks for this addition. From what I have found in my search, this is only available for Enterprise. We use Professional.
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Denise Huber commented,
Hey Oliver, Thank you! Unfortunately we are not using Enterprise, only Professional. But your tip regarding using triggers was really helpful!
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Denise Huber created a post,
How can I forward tickets from a specific channel to an agent/ group?
Hi, Long story short – we need to forward tickets received at a specific channel (a specific e-mail address to be precise) to a group of agents. I have tried to google it and also tried it myself ...
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Denise Huber created a post,
Answer Bot only suggests articles based on the subject, not on the actual description of a ticket.
As the title says, I have noticed that Answer Bot only suggests articles based on the subject of a ticket and not the description (the actual ticket). Since our developer created the ticket form s...
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Denise Huber commented,
Hi! When you write about these 75 first words, which weigh more heavily, do these include the words from bullet lists? For example, a client asked "Where can I buy your product? I live in Sweden". ...