Denise Huber
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Recent activity by Denise Huber-
Hi Lou, thanks for the feedback. It neither shows in the attributes nor in the metrics. Also the article above mentiones in Step 2 of the introduction that it should be a attribute?
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Hi. I think I need some help. I have created the query as mentioned above and also the "Clickable Ticket ID" query. But somehow I cannot find the "Clickable Ticket ID" in the attributes?
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Hi. When I try to delete a query (not the actual query, just the window of it in the dashboard), nothing happens. Do you have any explanation on this?
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" End user information in Chat, such as location, browser, device, and IP address are not available to agents in Agent Workspace at this time. However, this is a feature we hope to bring back! In t...
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In the "Answer Bot activity by article" I have some titles which don't have an author? How is that possible?