Denise Huber
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Total activity112
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Last activity
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Recent activity by Denise Huber-
Hi! When you write about these 75 first words, which weigh more heavily, do these include the words from bullet lists? For example, a client asked "Where can I buy your product? I live in Sweden". ...
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Hi! Where can I see the actual reviews? I am especially interested in an overview of all reviews we have got over Zendesk. The only option I have found, is to manually open every ticket and see if...
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Adding to this. I too have a filter with only two values in a dashboard I created for company internal use. I keep getting asked by my colleagues what this NULL is and if I can remove it. Agreeing ...
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Hi! How can I edit the text "Attachement" in the ticket form?
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Hi. I am facing a problem with images in macros. When I sent a test mail to my gmail account the image has the same proportions I gave it in the admin center when creating the macro. But when I se...
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Hi Lou, thanks for the feedback. It neither shows in the attributes nor in the metrics. Also the article above mentiones in Step 2 of the introduction that it should be a attribute?
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Hi. I think I need some help. I have created the query as mentioned above and also the "Clickable Ticket ID" query. But somehow I cannot find the "Clickable Ticket ID" in the attributes?
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Hi. When I try to delete a query (not the actual query, just the window of it in the dashboard), nothing happens. Do you have any explanation on this?
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" End user information in Chat, such as location, browser, device, and IP address are not available to agents in Agent Workspace at this time. However, this is a feature we hope to bring back! In t...
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In the "Answer Bot activity by article" I have some titles which don't have an author? How is that possible?