Denise Huber
-
Total activity112
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes72
-
Subscriptions20
Comments
Votes on activity by Denise Huber-
+1 for this I am again stunned that Zendesk has not implemented the simplest of functions
-
Hi! When you write about these 75 first words, which weigh more heavily, do these include the words from bullet lists? For example, a client asked "Where can I buy your product? I live in Sweden". ...
-
Hi! How can I edit the text "Attachement" in the ticket form?
-
" End user information in Chat, such as location, browser, device, and IP address are not available to agents in Agent Workspace at this time. However, this is a feature we hope to bring back! In t...
-
I am trying to figure out how to display the percentage of tickets with a certain tag. But everytime I select this individual tag, it just shows this tag as 100%. It works when I add "ticket tag" ...
-
Hi Sabra, Thank you for your answer. Is there a way to see all tags of tickets with a specific tag? For example I want to see all tags of tickets which include the tag "united_states".
-
How can I grant an agent the permission, to assign another agent of a different group?
-
Hi Gabriel, Thanks for this addition. From what I have found in my search, this is only available for Enterprise. We use Professional.
-
Hey Oliver, Thank you! Unfortunately we are not using Enterprise, only Professional. But your tip regarding using triggers was really helpful!
-
Hi! Where can I see the actual reviews? I am especially interested in an overview of all reviews we have got over Zendesk. The only option I have found, is to manually open every ticket and see if...