Denise
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Recent activity by Denise-
How many tickets with tag A also have tag B?
Hi, I want to know how many tickets with tag A also have tags B and C. For example I have tickets with the tag productfeedback and I want to know how many of the tickets with this tag also have the...
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How can I forward tickets from a specific channel to an agent/ group?
Hi, Long story short – we need to forward tickets received at a specific channel (a specific e-mail address to be precise) to a group of agents. I have tried to google it and also tried it myself ...
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Answer Bot only suggests articles based on the subject, not on the actual description of a ticket.
As the title says, I have noticed that Answer Bot only suggests articles based on the subject of a ticket and not the description (the actual ticket). Since our developer created the ticket form s...
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Custom Count Metric - Help with old code
AnsweredHi all, my predecessor created a custom "count" metric, which should only include tickets with specific tags. Looks like this: IF (INCLUDES_ANY([Ticket – Tags], "%tag1", "tag2","tag3","%tag4",)) T...