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[VI] Sascha Hinkel's Avatar

[VI] Sascha Hinkel

Joined Aug 31, 2022

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Last activity May 13, 2024

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ACTIVITY OVERVIEW

Latest activity by [VI] Sascha Hinkel

[VI] Sascha Hinkel commented,

CommentTicket basics

Hello, 

 

as a little feedback, it would be nice if followers of tickets could have in the agent home something like updates, or if this would be included from the beginning for followers, so they stay up to date.

View comment · Posted May 13, 2024 · [VI] Sascha Hinkel

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[VI] Sascha Hinkel commented,

Community comment Feedback - Ticketing system (Support)

I am hopping on this bandwagon.

Personally, I believe this is a step backward in terms of usability. With the previous setup, it was easier to keep track of how many tickets were left and how many pages we had to go through.

Now, in order to see how many pages we have left, we have to scroll all the way up to the top of the view. This is an extra step that takes up unnecessary time and effort.

I would like to request that the team reconsider this update and bring back the numbers indicating the number of pages in the Tickets view. This will greatly improve the user experience and make it easier for us to manage and prioritize our work.

View comment · Posted Mar 29, 2023 · [VI] Sascha Hinkel

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[VI] Sascha Hinkel commented,

CommentTicket customization

Hello, are more configuration options for the custom ticket statuses planned? As we are using multiple Brands, we would like to provide certain Ticket status, only to certain Brands.

View comment · Posted Feb 09, 2023 · [VI] Sascha Hinkel

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