Noelle Cheng
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Total activity79
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Last activity
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Activity overview
Latest activity by Noelle Cheng-
Noelle Cheng commented,
Hello Arianne Batiles, I've created a CSV and the phone number is not updating accurately. It's supposed to go in as +1234567890 but the CSV won't maintain the + in the phone number so when the per...
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Noelle Cheng commented,
Hi Lou Would you be able to help me? I tried the suggestions you mentioned in this post but I'm having fails still. I'm trying to insert an internal comment using a URL Target and using a trigger. ...
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Noelle Cheng created a post,
My webhook to add internal comment is failing
Hello, I'm having trouble trying to fix my target to add an internal comment based on a trigger. I've created the following target: URL: https://SUBDOMAIN.zendesk.com/api/v2/tickets/{{ticket.id}}....
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Noelle Cheng created a post,
Setting up Webhook to trigger Internal Comment
Hello Dane, You had provided the below comment on 10/4/2022 on the post linked here. I'm having trouble with the webhook as it's not posting the internal comment based on my trigger. You can fo...
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Noelle Cheng commented,
hi @..., do you have a timeframe of when this will be available? We currently really need this as to help sort or tickets to trigger other automations. Thanks!
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Noelle Cheng commented,
CJ Johnson Great! This looks like it worked! I'm going to do some more testing to make sure it's reflecting accurately.
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Noelle Cheng commented,
Is there an update to setting this up? I can't do the trigger based on call details "Calls to" as it looks like you guys have made updates to the system since. Also looks like Mackenzie Tyler linke...
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Noelle Cheng commented,
Hi CJ Johnson! I should've mentioned that this is on a dashboard. When I use the Update - Date filter on the report, I receive the values I should expect, but once I add the report to the dashboard...
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Noelle Cheng created a post,
Time filter only returning updates made for tickets created date not update timestamp
AnsweredHello, I feel like this is straightforward but I'm having trouble with the time filter data set. I'm looking to see how many updates were made on a specific date or time span regardless of ticket...
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Noelle Cheng commented,
Hi I have forwarding set up correctly where my inbox is going to my ZenDesk address. I’m having an issue now where if an email has attachments that contain PII, our Microsoft outlook business accou...