Noelle Cheng
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Total activity44
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Last activity
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Member since
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Following0 users
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Votes2
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Activity overview
Latest activity by Noelle Cheng-
Noelle Cheng created a post,
Default different brands for agent
We need a way to set different Brand's for agents instead of defaulting for the entire agent population. When the agent is creating a ticket, they'll have to select the brand regardless if their gr...
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Noelle Cheng commented,
HI Dave Dyson. That unfortunately won't work for us as we have several teams under our various brands. But the issue is more about when the AGENT is creating the ticket, they'll have to select the ...
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Noelle Cheng created a post,
Allow Customers to include More Attachments on Ticket Form
Hello, We'd like to request the ability to attach more than 10 files when submitting a ticket using the webform. We are a company where we need information for the last 12 months. Currently our en...
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Noelle Cheng commented,
Can you default the different brands for different groups? some of our groups does not need to be defaulted to the same brand as others.
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Noelle Cheng commented,
Brett Bowser Markdown in the signature isn't working for <sub> </sub> tags. Pretty much I need to have our disclaimer a bit smaller than our normal text. Is this possible to have?
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Noelle Cheng commented,
Hi Bonnie Nicole Saunders Brett Bowser This is also an issue for us. One of our departments had to suspend their use of Zendesk because of it. We have timely items that if the requester does not ge...
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Noelle Cheng commented,
Hi Ifra Saqlain I updated the code to reflect the "-" and something weird is happening. So if i submit the form with nothing filled out then I am seeing what I'd expect to see. BUT when I select o...
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Noelle Cheng commented,
Hi Ifra Saqlain I just sent you the email with my helpcenter address. Thank you so much!
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Noelle Cheng commented,
Hi Ifra Saqlain , would I be able to send it in a private message instead?
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Noelle Cheng commented,
Hi Ifra Saqlain! I completely missed your message on the 18th, sorry! I just added the line and it's not showing the form name. :(