Noelle Cheng

1. Community
2. Zendesk Suite Q&A
3. Time filter only returning updates made for tickets created date not update timestamp

CJ Johnson Great! This looks like it worked! I'm going to do some more testing to make sure it's reflecting accurately. 

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• Noelle Cheng
• Created January 17, 2023 19:37
• 0 votes

1. Talk
2. ...
3. Talk basics
4. Understanding how Talk calls become tickets

Is there an update to setting this up? I can't do the trigger based on call details "Calls to" as it looks like you guys have made updates to the system since. Also looks like Mackenzie Tyler linke...

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• Noelle Cheng
• Created January 17, 2023 19:27
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Time filter only returning updates made for tickets created date not update timestamp

Hi CJ Johnson! I should've mentioned that this is on a dashboard. When I use the Update - Date filter on the report, I receive the values I should expect, but once I add the report to the dashboard...

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• Noelle Cheng
• Created January 13, 2023 03:20
• 0 votes

1. Agent guide
2. Ticket basics
3. Forwarding an email message to your support address

Hi I have forwarding set up correctly where my inbox is going to my ZenDesk address. I’m having an issue now where if an email has attachments that contain PII, our Microsoft outlook business accou...

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• Noelle Cheng
• Created November 16, 2022 21:40
• 0 votes

1. Objects and rules
2. ...
3. Ticket editor, assignee, and requestor
4. Why are the images in my tickets broken?

Hi Brett Bowser, I'm having this issue if I take a screenshot and paste it into the ticket. I can see it on my end and sometimes my email but on the receiving end, they aren't able to see my screen...

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• Noelle Cheng
• Created November 15, 2022 17:04
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Editing 'Description shown to end users' for Description field per ticket form

Ifra Saqlain Sorry for the extremely long delay.    For starters, you are a godsend. Thank you!!! This totally worked. I thought I had it but I guess not. 

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• Noelle Cheng
• Created November 14, 2022 19:54
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Editing 'Description shown to end users' for Description field per ticket form

Hi Ifra Saqlain, we have two new brands now on top of this. One is external facing and the other is internal. I just emailed you the links for these portals. One is internal and only for internal f...

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• Noelle Cheng
• Created October 25, 2022 21:01
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Editing 'Description shown to end users' for Description field per ticket form

Hi Ifra, That didn't work either. :(

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• Noelle Cheng
• Created October 24, 2022 21:57
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Editing 'Description shown to end users' for Description field per ticket form

Hi Ifra Saqlain, Looks like I had that in there but I still can't see it. :(  

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• Noelle Cheng
• Created October 20, 2022 22:45
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Editing 'Description shown to end users' for Description field per ticket form

hi Ifra Saqlain can you tell me how you viewed the form name in Console dev tools. I'm not able to see it pop up when i select the form, the form name does not show up in console. I created new bra...

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• Noelle Cheng
• Created October 20, 2022 22:13
• 0 votes