Franca Meggiolaro
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Last activity
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Activity overview
Latest activity by Franca Meggiolaro-
Franca Meggiolaro created a post,
Form proposes stored data when email is entered
AnsweredHello! I've defined various Forms for my customers. Suppose a customer select Form-1, completes it and send the request. Afterwards he sends a new request selecting Form-2. When he starts inputting...
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Franca Meggiolaro commented,
Hi Zsa, thank you for your precious help!
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Franca Meggiolaro commented,
Hello, I'm interested to customize this message too. The new message will be something like "You'll get immediate confirmation to the email address you've input that your message has been successfu...
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Franca Meggiolaro commented,
Hello, I'm also very interested to have this feature as native. Any news? Thanks, Franca
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Franca Meggiolaro created a post,
Guide Article - How to show date and author only to Team Members
Hello, please could anybody explain me how to update the template article_page.hbs so that the contents of class="article-author" (author name, last updated date, etc.) are visible only to staff me...
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Franca Meggiolaro commented,
Hi Christine, actually the main purpose to download the articles is to forward them to the translators. The best would be to provide the translators with a html cleaned version and to get a transla...
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Franca Meggiolaro commented,
..and, please, do not forget the updating of the subjet ticket field!
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Franca Meggiolaro created a post,
Missing field date in Customer request
Hello, as date fields do not appear in customer request forms, I've created them as text field. It means customers can imput the date in any format. Please, is there any plan to add date, and the o...
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Franca Meggiolaro commented,
Dear Christine, thank you for your prompt and detailed answer. I'll follow your instructions. Kind regards, Franca
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Franca Meggiolaro created a post,
How to export knowledge base content from your Help Center
Hello, I need to download all the content of Guide. I found an old post titled "How to export knowledge base content from your Help Center as PDF (no coding required)" that suggested to use "Knowle...