Franca Meggiolaro
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Total activity34
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Last activity
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Activity overview
Latest activity by Franca Meggiolaro-
Franca Meggiolaro commented,
Hi Christine, thanks a lot, now it's clear! Actually my idea was a permanent connection of the support address with the ticket created from a guide form, but I understand it isn't possible. The onl...
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Franca Meggiolaro commented,
Hi Christine, actually the support address I've added isn't an external one, I just created it within Zendesk. Then I sent an email to this address, it created a ticket to which I added a public co...
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Franca Meggiolaro commented,
Hi Christine, thank you for your prompt replay. I had a look and my understanding is that the Received at field is tied to the Groups. Actually my need is that a group/user can answer from both Zen...
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Franca Meggiolaro commented,
Hi Shiyu, my browser is set in Italian. By the way I've already received confirmation by Zendesk Support this is a bug. My purpose is to report and share the bug in order to speed up its solution, ...
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Franca Meggiolaro created a post,
Missing translation into Italian in Messaging Web Widget for "Name"
I've defined the standard web widget for chats and activated the field "Name", in Italian "Nome". Well, when I test it in Zendesk preview, I get the correct word in Italian "Nome". While when I use...
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Franca Meggiolaro commented,
Just to be clear: default email address is support@<domain> additional support address is support_2@<domain> I need that support requests from Guide are addressed to support_2@<domain>, even if it ...
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Franca Meggiolaro created a post,
How to change support email address in Guide Support Request?
AnsweredHello, I've created a support request in Guide. The emails sent from the support request go to the default email address support@<zendesk domain>. I need that support requests go to a support email...
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Franca Meggiolaro commented,
Hi Dane, honestly it's far from our request. We need to be able to update the object of the tickets. We were assured that this would be implemented by December 2022, after 1 year no mention about t...
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Franca Meggiolaro created a post,
Form proposes stored data when email is entered
AnsweredHello! I've defined various Forms for my customers. Suppose a customer select Form-1, completes it and send the request. Afterwards he sends a new request selecting Form-2. When he starts inputting...
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Franca Meggiolaro commented,
Hi Zsa, thank you for your precious help!