Franca Meggiolaro
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Total activity13
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Last activity
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Activity overview
Latest activity by Franca Meggiolaro-
Franca Meggiolaro created a post,
Missing field date in Customer request
Hello, as date fields do not appear in customer request forms, I've created them as text field. It means customers can imput the date in any format. Please, is there any plan to add date, and the o...
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Franca Meggiolaro commented,
Dear Christine, thank you for your prompt and detailed answer. I'll follow your instructions. Kind regards, Franca
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Franca Meggiolaro created a post,
How to export knowledge base content from your Help Center
Hello, I need to download all the content of Guide. I found an old post titled "How to export knowledge base content from your Help Center as PDF (no coding required)" that suggested to use "Knowle...
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Franca Meggiolaro commented,
I too am interested in this issue. Please any news?
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Franca Meggiolaro commented,
Hi Dave, you're right, they're 2 different issue. Sorry to make confusion mixing them. Anyway I confirm my interest to make the Chat/WhatsApp subject flexible. Thank you!
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Franca Meggiolaro commented,
According to following conversation https://support.zendesk.com/hc/en-us/community/posts/4409217551642, Zendesk team is working on ticket data update, even in case of closed ticket. Will the subjec...
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Franca Meggiolaro commented,
Going more in details, my request is the possibility of a massive update, e.g. via trigger.
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Franca Meggiolaro commented,
Hello, it's a very good news that closed ticket will be updatable within 2022! We need to update the object if it contains customer's name, because of privacy restrictions. Thank you in advance for...