Franca Meggiolaro
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Recent activity by Franca Meggiolaro-
Missing translation into Italian in Messaging Web Widget for "Name"
I've defined the standard web widget for chats and activated the field "Name", in Italian "Nome". Well, when I test it in Zendesk preview, I get the correct word in Italian "Nome". While when I use...
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How to change support email address in Guide Support Request?
AnsweredHello, I've created a support request in Guide. The emails sent from the support request go to the default email address support@<zendesk domain>. I need that support requests go to a support email...
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Form proposes stored data when email is entered
AnsweredHello! I've defined various Forms for my customers. Suppose a customer select Form-1, completes it and send the request. Afterwards he sends a new request selecting Form-2. When he starts inputting...
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Guide Article - How to show date and author only to Team Members
Hello, please could anybody explain me how to update the template article_page.hbs so that the contents of class="article-author" (author name, last updated date, etc.) are visible only to staff me...
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Missing field date in Customer request
Hello, as date fields do not appear in customer request forms, I've created them as text field. It means customers can imput the date in any format. Please, is there any plan to add date, and the o...
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How to export knowledge base content from your Help Center
Hello, I need to download all the content of Guide. I found an old post titled "How to export knowledge base content from your Help Center as PDF (no coding required)" that suggested to use "Knowle...