Mark Rickard
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Total activity87
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Last activity
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Activity overview
Latest activity by Mark Rickard-
Mark Rickard commented,
This has stopped working for me and I can't tell if changes to Zendesk have broken it. I'm using the Diziana Makem theme, Theme version 3.1.2, Templating API v1. I've added jQuery 3.6.1 to the scri...
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Mark Rickard commented,
ChatGPT suggests the following should work for a logged-in user of org 'ORG1' but how does it know you're talking about request form IDs? //Hide forms from ORG1 users jQuery(document).ready(functi...
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Mark Rickard commented,
I know. I did, at the time I commented here. I also know you have no intention of updating the widget and prefer we use the API.
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Mark Rickard commented,
I think the article labels are in line with what Zendesk recommends. What I'm worried about is that AnswerBot is serving up articles for QUALITATIVE reporting and not QUANTITATIVE reporting, as if ...
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Mark Rickard commented,
As a customer, I believe that it would be beneficial for Zendesk to add functionality allowing customers to export Guide articles in PDF format. This feature would greatly improve the user experien...
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Mark Rickard commented,
Dear Zendesk Team, I hope this message finds you well. I am writing to express my strong support for the feature request to add a CC field to the Web Widget, as outlined in this feature request. As...
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Mark Rickard commented,
I'm adding forms to the classic web widget. In Help Center, there is an optional CC field available but it's not in the web widget. How can we add the optional CC (carbon copy) field into the web w...
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Mark Rickard commented,
My contextual help doesn't seem to be working as expected. The app URL is /mod/reporting/quantreport but the classic widget contextual help articles that are served up are not the top three article...
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Mark Rickard commented,
Never mind! I forgot to add the jquery script to the document_head file. https://support.zendesk.com/hc/en-us/articles/4408829274906-Importing-or-upgrading-jQuery
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Mark Rickard commented,
Would the jquery referenced above go in the script.js file or on the new request page? I added the script to the script.js file, adjusted for multiple forms to block from anonymous sight, and publi...