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Kumar B

Joined Jul 08, 2022

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Last activity Sep 21, 2023

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ACTIVITY OVERVIEW

Latest activity by Kumar B

Kumar B created a post,

Post Q&A - Sales CRM (Sell)

I want details of actions performed on Zendesk Sell, If agent delete any contacts, Leads, I want a webhook to notify that, same if agent update any Contacts, Tasks.

How do I add these Webhooks via API?

Posted Sep 21, 2023 · Kumar B

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Kumar B commented,

CommentDeveloper updates

I am attaching the source code of app, also I am having trouble in sharing my apps with other accounts,
I am trying to add accounts through Availability section, but It it is not accepting subdomains.

 

View comment · Posted May 16, 2023 · Kumar B

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Kumar B commented,

Community comment Developer - Zendesk APIs

Hello,

Sometime, I am getting, Unknown or Blocked in from number or to number,

Can you please let me know, How to fix this?

 

Thank you.

 

View comment · Posted Apr 17, 2023 · Kumar B

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Kumar B commented,

Community comment Developer - Zendesk APIs

Thank you, This is exactly what I needed.

 

View comment · Posted Apr 14, 2023 · Kumar B

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Kumar B created a post,

Post Developer - Zendesk APIs

Hello,

I am working on Zendesk Support Upload Files API,

I am able to upload mp3 file using this API, the problem is uploaded file is not playable, on clicking the file it gets downloaded from the browser.

 

 

is there a way to be able to play that mp3 file on Zendesk dashboard?

Thank you.

 

 

Posted Apr 13, 2023 · Kumar B

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Kumar B created a post,

Post Developer - Zendesk Apps Framework (ZAF)

I am trying to get instanceGuid of currently open tab,

for example, in below Screenshot, we can see two users tab are open,
1) Test User 74
2) Test User 102

 

Now, when I get all instances, using below code

client.get('instances').then(function(instancesData) {
    var instances = instancesData.instances;
});

In response I am getting two User Instances,

{
  "5a5ec8ca-b4a9-40c3-a420-f0a786a69878": {
    "host": "zendesk",
    "product": "support",
    "location": "background",
    "instanceGuid": "5a5ec8ca-b4a9-40c3-a420-f0a786a69878",
    "account": {
      "subdomain": "d3v-reliablepbxcorp"
    },
    "status": "registered"
  },
  "8afab703-9ead-4b5b-9578-e59e0673f491": {
    "host": "zendesk",
    "product": "support",
    "location": "top_bar",
    "instanceGuid": "8afab703-9ead-4b5b-9578-e59e0673f491",
    "account": {
      "subdomain": "d3v-reliablepbxcorp"
    },
    "status": "registered"
  },
  "b420af61-15e3-400d-abd9-2fee9e64ae52": {
    "host": "zendesk",
    "product": "support",
    "location": "user_sidebar",
    "instanceGuid": "b420af61-15e3-400d-abd9-2fee9e64ae52",
    "account": {
      "subdomain": "d3v-reliablepbxcorp"
    },
    "userId": 9621219576093,
    "status": "registered"
  },
  "3cd3b4fb-7bab-474e-995b-0df42d6636e4": {
    "host": "zendesk",
    "product": "support",
    "location": "user_sidebar",
    "instanceGuid": "3cd3b4fb-7bab-474e-995b-0df42d6636e4",
    "account": {
      "subdomain": "d3v-reliablepbxcorp"
    },
    "userId": 9473787975965,
    "status": "registered"
  }
}

 

So, Out of them, How do I know which one is currently open tab?

 

Posted Mar 16, 2023 · Kumar B

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Kumar B commented,

Community comment Developer - Zendesk Apps Framework (ZAF)

I have found a way around it.

View comment · Posted Mar 10, 2023 · Kumar B

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Kumar B created a post,

Post Developer - Zendesk Apps Framework (ZAF)

How do I get customer's phone number on my app's top_bar, as soon as agent visits the User-page or ticket-page?

 

I am building a app, that will have call functionality,

So as soon as agent will visit the user profile page, I want to get user's phone number from there and put in on a dialer, which will be on top_bar location of my app

Posted Mar 07, 2023 · Kumar B

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Kumar B created a post,

Post Developer - Zendesk APIs

I am working on Zendesk Support app,
and trying to work with Send Notification to App 

 

I have got the all parameters, but how do I get Auth parameters and support subdomain domain URL? (User token or User login)

Lots of user will install my app, If I will have to make Notification API call to one of them, I will need, Zendesk support subdomain URL, and Authentication,
How do I get that?

Posted Mar 07, 2023 · Kumar B

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Kumar B commented,

CommentHelp with apps and integrations

How do I just load the top_bar, not open,
So when I actual want to open, I can run this code inside the top_bar itself.

View comment · Posted Mar 03, 2023 · Kumar B

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