Casey Wyatt

In my eyes, it is completely unimaginable how a company that is supposed to be a leader in customer service does not offer its customers advanced support for sound notifications

Exactly -- I came from Intercom and it's standard to have a sound notification. You have to turn it off if you don't want to hear it. And they've had that for over 5 years at this point. It's bananananananas that this isn't, at minimum, something we can toggle on for ZenDesk