Thomas O'Donnell

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Latest activity by Thomas O'Donnell
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    Thomas O'Donnell created a post,

    Talk - Skills Based Routing


    Has anyone been able to figure out how to implement a skills based routing for Talk Enterprise app?   Need to roll calls to agents in other queues when calls in queue reach x number and get bumped ...

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    Thomas O'Donnell commented,

    I'm very frustrated with just tying to get basic information from the reporting system.  This is the most complicated and confusing way to build reports I have encountered in 30 years in the CC ind...