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Erica Dunstan's Avatar

Erica Dunstan

Joined Aug 29, 2022

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Last activity Dec 05, 2023

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Latest activity by Erica Dunstan

Erica Dunstan created a post,

Post Feedback - Ticketing system (Support)

I am getting many emails from ZD about new tickets because requestors also cc: my personal work email. If I follow the link to the ticket in that e-mail, it brings me to the customer-facing portal and I do not see how I can switch to the view where I can claim the ticket and respond. If I respond to the email directly, it does record the response but does not change the ticket assignment and status… Is there a way to switch from portal view to the agent view?

Posted Dec 05, 2023 · Erica Dunstan

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Erica Dunstan commented,

CommentSell subscription and connection to Support

If I deactivate a user does that free up their license? 

View comment · Posted Oct 16, 2023 · Erica Dunstan

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Erica Dunstan commented,

Community comment Feedback - Ticketing system (Support)

Hi, we would like the ability to change the default from the home page to the ticket view. 

View comment · Posted Jan 26, 2023 · Erica Dunstan

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Erica Dunstan created a post,

Post Feedback - Ticketing system (Support)

Provide the customer the ability in the portal so they can close cases for anyone in their organization

Posted Jan 26, 2023 · Erica Dunstan

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