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Mo Shujaat

Joined May 09, 2022

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Last activity Dec 12, 2022

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ACTIVITY OVERVIEW

Latest activity by Mo Shujaat

Mo Shujaat commented,

Community comment Feedback - Ticketing system (Support)

This is a feature we would be very interested in as well. Our use case is to take an order email that is sent to us from a customer or vendor and then forward that email to another 3rd party while retaining formatting. Are there any updates on this feature?

View comment · Posted Nov 07, 2022 · Mo Shujaat

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Mo Shujaat commented,

Community comment Feedback - Apps and integrations (Platform)

Sara Ledger could you please elaborate on how you got this to work? I have a display name in slack that is only 1 word (@mo) but I still could not get the zendesk side conversation to tag me in a message. It worked fine for a group though

 

View comment · Posted Oct 19, 2022 · Mo Shujaat

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Mo Shujaat commented,

Community comment Feedback - Ticketing system (Support)

I agree, I think this is a no brainer for Zendesk to implement. It should be doable and would meet our use case perfectly as well

View comment · Posted Oct 19, 2022 · Mo Shujaat

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Mo Shujaat commented,

Community comment Feedback - Ticketing system (Support)

This functionality absolutely doesnt make sense. A light agent should be able to @ other agents otherwise they have limited functionality and utility. 

View comment · Posted Oct 07, 2022 · Mo Shujaat

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Mo Shujaat commented,

CommentSlack integration

Hello Zendesk Team, 

is it planned to allow for different forms to be selected when creating a ticket in Zendesk via Slack? 

View comment · Posted May 09, 2022 · Mo Shujaat

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