scott

I can now confirm that the unusable "crazy text repetition"  is no longer occurring in Sonoma. Hallelujah!

I can also confirm from Tim B. that formatting phrases are not recognized, although (thank goodness) punctuation marks like saying "period" and "comma" do work as expected.

So I'll take the almost win and just keep my fingers on the return key for para breaks, etc.

The ability to use the Dictation function built into MacOS does not work when trying to enter text in a ticket response. When a cursor is in the text field and will accept typing, trying to use Dictation freaks out and causes non-stop repeats of the dictated phrase, etc. It just goes haywire... 

Whether a bug in the UI, or something that can be "made available" from MacOS I don't know? 

Zendesk is the only thing I've ever used that doesn't not play well with the Dictation function in MacOS. In everything else system-wide, if you can type in a field, you can dictate into it as well.

The ability to speak a response using Mac's dictation ability vs. typing everything *greatly* speeds our ability to respond to tickets efficiently.

Thx in advance.