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Santiago Enciso

Joined Feb 16, 2024

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Last activity Feb 16, 2024

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Santiago Enciso commented,

CommentSlack integration

Hello team, 

Feel free to direct me to a doc link.

I'm trying to pass some of the custom fields data from the ticket into the slack notification header. Is this possible? I want to pass the Merchant Domain field, but I can't seem to find an option in the placeholders. 

Something like this:

Ticket Status : {{ticket.status}} - Merchant Domain: {{ ticket.custom_field.merchant_domain }}

Thank you for your help

View comment · Posted Feb 16, 2024 · Santiago Enciso

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