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Santiago Enciso
Joined Feb 16, 2024
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Last activity Feb 16, 2024
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Latest activity by Santiago Enciso
Santiago Enciso commented,
CommentSlack integration
Hello team,
Feel free to direct me to a doc link.
I'm trying to pass some of the custom fields data from the ticket into the slack notification header. Is this possible? I want to pass the Merchant Domain field, but I can't seem to find an option in the placeholders.
Something like this:
Ticket Status : {{ticket.status}} - Merchant Domain: {{ ticket.custom_field.merchant_domain }}
Thank you for your help
View comment · Posted Feb 16, 2024 · Santiago Enciso
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