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Svetlozar Draganov's Avatar

Svetlozar Draganov

Joined Aug 29, 2022

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Last activity Sep 07, 2023

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ACTIVITY OVERVIEW

Latest activity by Svetlozar Draganov

Svetlozar Draganov commented,

Community comment Feedback - Ticketing system (Support)

Thanks for the update.

We really need this implemented as soon as possible. 

View comment · Posted May 19, 2023 · Svetlozar Draganov

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Svetlozar Draganov commented,

Community comment Feedback - Ticketing system (Support)

On our side we very often create tickets on behalf of the customer. Without SLA those tickets gets to the bottom of the queue and unfortunately sometimes they stay there for days until someone finds and handles them. We really need a way to activate SLA on those tickets.

View comment · Posted Oct 04, 2022 · Svetlozar Draganov

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Svetlozar Draganov commented,

Community comment Feedback - Ticketing system (Support)

One more vote from me.

View comment · Posted Aug 30, 2022 · Svetlozar Draganov

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Svetlozar Draganov commented,

Community comment Feedback - Ticketing system (Support)

Triggers on User Fields could be used on various scenarios, so this feature would be very helpful.

View comment · Posted Aug 30, 2022 · Svetlozar Draganov

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Svetlozar Draganov commented,

Community comment Feedback - Help Center (Guide)

Giving my vote for removing Rapid Resolve for agents - it totally doesn't make sense and it definitely increate the change to accidently close tickets.

View comment · Posted Aug 29, 2022 · Svetlozar Draganov

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