Svetlozar Draganov

1. Community
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

Thanks for the update. We really need this implemented as soon as possible. 

• View comment
• Svetlozar Draganov
• Created May 19, 2023 09:09
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. SLA for agent-created tickets

On our side we very often create tickets on behalf of the customer. Without SLA those tickets gets to the bottom of the queue and unfortunately sometimes they stay there for days until someone find...

• View comment
• Svetlozar Draganov
• Created October 04, 2022 06:44
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

One more vote from me.

• View comment
• Svetlozar Draganov
• Created August 30, 2022 23:57
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Use agent user fields as trigger conditions

Triggers on User Fields could be used on various scenarios, so this feature would be very helpful.

• View comment
• Svetlozar Draganov
• Created August 30, 2022 21:04
• 4 votes

1. Community
2. Feedback - Help Center (Guide)
3. Improvements to Rapid Resolve

Giving my vote for removing Rapid Resolve for agents - it totally doesn't make sense and it definitely increate the change to accidently close tickets.

• View comment
• Svetlozar Draganov
• Created August 29, 2022 10:19
• 1 vote