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Rémi Marchand

Joined Feb 09, 2023

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Last activity Sep 26, 2023

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Latest activity by Rémi Marchand

Rémi Marchand created a post,

Post Feedback - Ticketing system (Support)

Hello ZD,

When creating a custom field of type drop down menu in the admin, we can specify an order. So, essentially, a drop down menu is an ordered list. It works as expected in the ticket form.

But when trying to use this field in a ticket view to "group by", the field values are displayed alphabetically instead of by the order defined in the field configuration. I was told this is expected behavior (sure...)

So the request is to have the "group by" feature in a ticket view to respect the order of the field values described in the field config.

Please see below the view (unexpected behavior on grouping) and the field config.

Thanks,

Posted Apr 17, 2023 · Rémi Marchand

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Rémi Marchand commented,

CommentBusiness rules

+1 on the ability to edit the title of the default closure automation.

View comment · Posted Feb 09, 2023 · Rémi Marchand

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