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Emily
Joined Apr 25, 2022
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Last activity Aug 29, 2024
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Latest activity by Emily
Emily commented,
My team was not notified of this update, which means we couldn't educate our agents on the change. As a result, a number of our agents have mistakenly written a reply to a ticket as an internal note, which means customers were ignored for days/unless they reached out again. Very disappointed about this change and the lack of communication. Anyone who uses a third party integration, like a chat bot, will be affected by this.
View comment · Posted May 29, 2024 · Emily
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Emily commented,
https://support.zendesk.com/hc/en-us/articles/360022912233 This link is dead and doesn't redirect anywhere, please update it.
View comment · Posted May 09, 2022 · Emily
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