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Emily

Joined Apr 25, 2022

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Last activity Aug 29, 2024

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ACTIVITY OVERVIEW

Latest activity by Emily

Emily commented,

Community comment Feedback - Ticketing system (Support)

My team was not notified of this update, which means we couldn't educate our agents on the change. As a result, a number of our agents have mistakenly written a reply to a ticket as an internal note, which means customers were ignored for days/unless they reached out again. Very disappointed about this change and the lack of communication. Anyone who uses a third party integration, like a chat bot, will be affected by this. 

View comment · Posted May 29, 2024 · Emily

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Emily commented,

Community comment Feedback - Ticketing system (Support)

https://support.zendesk.com/hc/en-us/articles/360022912233 This link is dead and doesn't redirect anywhere, please update it. 

View comment · Posted May 09, 2022 · Emily

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