Anthony Severo
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Total activity16
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Last activity
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Activity overview
Latest activity by Anthony Severo-
Anthony Severo created a post,
Seeing restricted articles using Help widget on another web application
We have restrictions on who can view which articles in Zendesk and embed the "Help Center" widget in our web application. Anyone using our web application would also be set up in Zendesk as the app...
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Anthony Severo commented,
While I am personally looking forward to this reverting, I understand that others would like to customize, which is the impression we were given. The follow-up from the PM Roundtable was "Admins sh...
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Anthony Severo commented,
JJ Miclat Are there any updates on the status of making this feature customizable? I felt heard at the Roundtable in October, but I don't believe there's been any news since then. Thank you!
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Anthony Severo commented,
This app does not appear to delete closed tickets. The search does not return anything and Zendesk confirms in this thread that it does not include Closed tickets. Am I missing something?
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Anthony Severo commented,
I disagree with the decision to do so, but can at least theoretically understand some of the justification for pagination changes in order to improve performance. I don't understand how it can be c...
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Anthony Severo commented,
I just started at a new organization that has the new Agent Workspace enabled and find ticket number to be more confusing to view vs subject line. Ideally we could customize the ticket tab however...