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Kawthar

Joined Apr 18, 2022

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Last activity Dec 27, 2022

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Latest activity by Kawthar

Kawthar created a post,

Post Feedback - Chat and Messaging (Chat)

We would like to have the option to manually remove the chat widget, when the workload is high, and then enable it again, without having to remove the widget code embedded in our website, it seems like there is no such option at the moment. 

Posted Dec 27, 2022 · Kawthar

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Kawthar commented,

CommentTicket customization

Hi, 

I've been having trouble with this because we don't necessarily need the custom fields to be updated when a ticket is tagged, it is affecting our flows and preventing us from creating reports on important metrics, it would be great if custom fields could be manually updated by our agents only, but we don't have this option at the moment. 

I think that ideally, fields shouldn't be auto-updated or changed, or cleared because of tags, unless there's a trigger. 

View comment · Posted Jul 18, 2022 · Kawthar

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Kawthar commented,

CommentTicket management

Hi, I'm trying to create a view with a condition based on the email address of the 'requester', for example, if the email address contains a certain domain, I need the tickets to go to this view. 

I wasn't able to find this option, is there a way to work around it if it's not possible?

View comment · Posted Apr 18, 2022 · Kawthar

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