Avatar

Bookaway (smooch-cus_MuCbW4lCO83gn6)

  • Total activity
    9
  • Last activity
  • Member since
  • Following
    0 users
  • Followed by
    0 users
  • Votes
    3
  • Subscriptions
    3

Activity overview

Latest activity by Bookaway (smooch-cus_MuCbW4lCO83gn6)
  • Avatar

    Bookaway (smooch-cus_MuCbW4lCO83gn6) created a post,

    Removing the chat widget manually

    Answered
    1. Community
    2. Feedback - Chat and Messaging (Chat)

    We would like to have the option to manually remove the chat widget, when the workload is high, and then enable it again, without having to remove the widget code embedded in our website, it seems ...

    • Bookaway (smooch-cus_MuCbW4lCO83gn6)
    • Created
    • 2 followers
    • 1 comment
    • 0 votes
  • Avatar

    Bookaway (smooch-cus_MuCbW4lCO83gn6) commented,

    1. Support
    2. ...
    3. Best practices and recipes
    4. Understanding tags and ticket fields

    Hi,  I've been having trouble with this because we don't necessarily need the custom fields to be updated when a ticket is tagged, it is affecting our flows and preventing us from creating reports ...

    • View comment
    • Bookaway (smooch-cus_MuCbW4lCO83gn6)
    • Created
    • 1 vote
  • Avatar

    Bookaway (smooch-cus_MuCbW4lCO83gn6) commented,

    1. Agent guide
    2. Ticket management
    3. Creating views to manage ticket workflow

    Hi, I'm trying to create a view with a condition based on the email address of the 'requester', for example, if the email address contains a certain domain, I need the tickets to go to this view.  ...

    • View comment
    • Bookaway (smooch-cus_MuCbW4lCO83gn6)
    • Created
    • 0 votes