Arezoo Khadem

1. Email
2. ...
3. General questions about email and email template
4. How can I stop receiving email notifications when a ticket is assigned to me?

Hello, Is there any way to manage who will receive notifications when a ticket is created? and somehow customize it to block notification for one of the admins?    

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• Arezoo Khadem
• Created May 16, 2022 16:14
• 0 votes

1. People
2. ...
3. Team members and groups
4. Managing custom roles

Hello, I was wondering if there is a way to change the default support email. For example instead of support@"company name".zendesk.com, we would like to have our customized email address. Is that ...

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• Arezoo Khadem
• Created May 03, 2022 04:40
• 1 vote

1. Account
2. ...
3. Accounts and billing
4. Adding agent seats to your subscription

Hello,  We have a support team plan with one admin and 2 agents. Can we transfer license from admin to an agent? also can we add new agent to this plan? Thanks  

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• Arezoo Khadem
• Created May 03, 2022 04:27
• -1 votes