Zachary Gilbert
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Recent activity by Zachary Gilbert-
Is there anything like this now? Guessing this is old. We moved from FreshDesk to Zen and cannot seem to find a simple way to see agent performance in one report. Sure we can try to make a bunch or...
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I don’t believe there is anything on that page that outlines how the solve by is calculated.
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Trying to get an understanding of how the 'solved by' SLA is calculated as there does not seem to be an independent solved by SLA.
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Does the app update support copy and paste for content withing a ticket? Often while on the go a customer may connect with us and supply an account number. At this time, you cannot copy text within...
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Yeah, I don't understand the desire to do this. I can understand if there is a comment abuse. But this is like an online store making you do a reCaptcha to buy something. Can you implement Google...