Angeli Ho
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Activity overview
Latest activity by Angeli Ho-
Angeli Ho commented,
From the above script, Project_family is hardcoded. 'https://help.yourDomain.com/api/v2/help_center/articles/search.json?query=Project_family'; I would like to search by article label. How can I pa...
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Angeli Ho commented,
I do not want agents to add tags. How can I hide the tag field from the ticket form?
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Angeli Ho commented,
Yes
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Angeli Ho created a post,
Alert user before chat end after certain idle time
In some other chat app, there is an alert for the user if the chat has been idle for certain times before the chat will end. This allows user to click and continue the chat. Something like 'Are yo...
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Angeli Ho created a post,
Any App that will replace Quickie for free?
Got a note that Quickie will be a paid app next year. Any recommendation of other free app that do the similar view organization in Zendesk??
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Angeli Ho commented,
Need a tool with information to help the administrator troubleshoot the system. We have 3 system admins and sometimes I do not know why certain things happen and need to look for which admin do wha...
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Angeli Ho created a post,
How to show all article titles with hyperlink with same label together?
AnsweredI just found out related articles from Zendesk does not group the right articles together. I plan to use label to group several articles together. However, I do not know how to display those articl...
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Angeli Ho commented,
Sorry, I am new to this. From the code: {{#each article.labels}}{{identifier}}{{/each}}, how can the article title with hyperlink with same labels show up on the webpage?
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Angeli Ho commented,
misleading, not a helpful feature. when i read the title related article, i am expecting to show all articles have the same label.
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Angeli Ho commented,
Able to see list of tickets which I have been cc is very important. I find this odd that there is such a capability to find out my cc tickets, but Zendesk is not implementing it in the view selection.