Angeli Ho
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Activity overview
Latest activity by Angeli Ho-
Angeli Ho commented,
I agree it is necessary for us to have a read only field. Some fields are populated from a 3rd party system through integration and I do not want agents to make changes to those fields
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Angeli Ho commented,
I still do not see any solutions of how to show all articles on category page without clicking on button.
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Angeli Ho commented,
when i click on the read-only ticket fields for agents above, it says i am not authorized on this page
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Angeli Ho commented,
I copy the code to my help center. However, can someone help me to remove the top and bottom lines for the subsection and move the arrow head next to the subsection title? Something like Subsec...
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Angeli Ho commented,
From the above script, Project_family is hardcoded. 'https://help.yourDomain.com/api/v2/help_center/articles/search.json?query=Project_family'; I would like to search by article label. How can I pa...
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Angeli Ho commented,
I do not want agents to add tags. How can I hide the tag field from the ticket form?
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Angeli Ho commented,
Yes
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Angeli Ho created a post,
Alert user before chat end after certain idle time
In some other chat app, there is an alert for the user if the chat has been idle for certain times before the chat will end. This allows user to click and continue the chat. Something like 'Are yo...
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Angeli Ho created a post,
Any App that will replace Quickie for free?
Got a note that Quickie will be a paid app next year. Any recommendation of other free app that do the similar view organization in Zendesk??
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Angeli Ho commented,
Need a tool with information to help the administrator troubleshoot the system. We have 3 system admins and sometimes I do not know why certain things happen and need to look for which admin do wha...