Angeli Ho
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Recent activity by Angeli Ho Sort by recent activity-
From the above script, Project_family is hardcoded. 'https://help.yourDomain.com/api/v2/help_center/articles/search.json?query=Project_family'; I would like to search by article label. How can I pa...
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I do not want agents to add tags. How can I hide the tag field from the ticket form?
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Yes
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Need a tool with information to help the administrator troubleshoot the system. We have 3 system admins and sometimes I do not know why certain things happen and need to look for which admin do wha...
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Sorry, I am new to this. From the code: {{#each article.labels}}{{identifier}}{{/each}}, how can the article title with hyperlink with same labels show up on the webpage?
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misleading, not a helpful feature. when i read the title related article, i am expecting to show all articles have the same label.
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Able to see list of tickets which I have been cc is very important. I find this odd that there is such a capability to find out my cc tickets, but Zendesk is not implementing it in the view selection.
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#1) I also want the IP Restriction to be only apply to Zendesk, but not Help Center/Knowledge base. We want to open help center to general public, but we do not want agent/customer to login to Zen...
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But anyone outside of the group can still search and the search result will include legal group tickets. I would like to have legal group ticket not searchable by other agents NOT in the legal gro...
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It is a waste of this home dashboard page that we are not able to customize for the agents. Please think about this.