Angeli Ho
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Recent activity by Angeli Ho Sort by recent activity-
I agree it is necessary for us to have a read only field. Some fields are populated from a 3rd party system through integration and I do not want agents to make changes to those fields
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I still do not see any solutions of how to show all articles on category page without clicking on button.
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when i click on the read-only ticket fields for agents above, it says i am not authorized on this page
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I copy the code to my help center. However, can someone help me to remove the top and bottom lines for the subsection and move the arrow head next to the subsection title? Something like Subsec...
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From the above script, Project_family is hardcoded. 'https://help.yourDomain.com/api/v2/help_center/articles/search.json?query=Project_family'; I would like to search by article label. How can I pa...
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I do not want agents to add tags. How can I hide the tag field from the ticket form?
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Yes
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Need a tool with information to help the administrator troubleshoot the system. We have 3 system admins and sometimes I do not know why certain things happen and need to look for which admin do wha...
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Sorry, I am new to this. From the code: {{#each article.labels}}{{identifier}}{{/each}}, how can the article title with hyperlink with same labels show up on the webpage?
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misleading, not a helpful feature. when i read the title related article, i am expecting to show all articles have the same label.