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Sandeep Jindal

Joined Sep 22, 2022

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Last activity Feb 23, 2023

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Latest activity by Sandeep Jindal

Sandeep Jindal commented,

CommentManaging Talk

We are getting started with Zendesk Talk and realized that agents have the option to delete call recordings from tickets. How do we disable this?

View comment · Posted Feb 23, 2023 · Sandeep Jindal

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Sandeep Jindal created a post,

Post Developer - Zendesk SDKs

We are currently using Classic Chat SDK for support on our mobile app. We have moved to Messaging on our web-based Help Center and want to replicate the same on the mobile app as well. Does messaging SDK support help center articles? Which SDK shall we use to show Help center articles on the mobile app?

Posted Jan 17, 2023 · Sandeep Jindal

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Sandeep Jindal commented,

Community comment Feedback - Reporting and analytics (Explore)

Karen Hynes - When can we expect reporting feature for Agent Status? It is detrimental not to have any report to understand how agents spent their time. Also, the live agent status view must be available on all plans and not just on Enterprise. Again a basic for any contact center.

View comment · Posted Sep 22, 2022 · Sandeep Jindal

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