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Ari

Joined Apr 25, 2022

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Last activity Jan 10, 2024

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Latest activity by Ari

Ari commented,

CommentHow to manage the help center

To confirm based on the first post at the top of the page:

The [article] endpoints do not update translation properties such as the article's title, body, or draft.

To make updates to the body of the existing articles, use the Translations endpoint. 

Is there no way to batch update the titles of multiple articles at a time with a PUT that has all the updates in a JSON?

For example, 

  • PUT /api/v2/help_center/articles/{article_id}/translations/{locale}

View comment · Posted Jan 10, 2024 · Ari

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Ari commented,

CommentWorking with articles in the knowledge base

Is anyone else getting an HTTP ERROR 401 when they try to view the image files as an end user? It seems like a permissions issue with the domain of recently uploaded files or the gallery tool inserts the wrong path for the image, not one that can be accessed by end users.

For example, after I upload an image through the new gallery modal, I can see it embedded in the article when logged in to Guide: https://subdomain.zendesk.com/guide-media/01H2AYVWV94F4ENYYJFVFPSGTS

but when I try to view the article on the article page as an end user, the image doesn't load.

The only URL that works is after hunting down and copying the old path, the one that includes: /hc/article_attachments https://full.domain/hc/article_attachments/11427803534365

(I've already opened a ticket: 11590559)

View comment · Edited Jun 08, 2023 · Ari

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Ari commented,

CommentHow to customize the theme of the help center

I’m using Zenplates’ Ruby theme and want to selectively hide about 12 articles from a category page and some of its sections.

I’m still trying to figure out where to put the {{isnt id… codes for the theme templates, but my question is whether I need to include any html elements between the opening and closing {{/isnt}} since the intention is that those list items do not render.

View comment · Posted Mar 20, 2023 · Ari

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Ari commented,

Community comment Q&A - Help center and community

View comment · Posted Feb 15, 2023 · Ari

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Ari commented,

CommentUsing themes and customizing your Help Center

If I wanted to include an asset (a .svg image icon) in the in-line HTML of an article, how would I format that tag?

For example, I tried but the image is always broken. EDIT: To clarify, I'm hoping to use the assets folder so I can replace the image file at a later time and the HTML code doesn't need changing.

Thanks!

View comment · Edited Feb 09, 2023 · Ari

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Ari created a post,

Post Q&A - Help center and community

When I write help material with the steps a user takes in the UI of my product, I try to include in-line 24px × 24px .svg icons from the product itself.

I'd like to host these images somewhere and use the same each time I need to include the icon. This way, if the product UI changes, I can replace the image file where it's hosted just once, rather than making manual swaps on every help center article. (I'd just keep the images on Zendesk, but it does not currently have the function to replace image files while keeping the same path/URL.)

Is anyone else using a similar system? If so, where do you store the images? (I hope someone out there has a more sophisticated solution than Google Drive!)

Thanks.

Posted Feb 09, 2023 · Ari

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