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Nick Yoon
Joined Jun 06, 2023
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Last activity Jun 07, 2023
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Latest activity by Nick Yoon
Nick Yoon commented,
Hi Shannon,
Thank you for your comment.
Fortunately, your agent was helping though live chat, I solved it.
Thank you for your assist again.
View comment · Posted Jun 07, 2023 · Nick Yoon
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Nick Yoon commented,
Hi there,
I have a question about IVR.
I have set up call forwarding for each group to the IVR.
However, it is not forwarding to each group talk license agent, it is only forwarding to one person.
I have deleted the old rule and recreated the rule several times, but still have the same situation.
So, Currently I am connecting to each group and her group to receive the calls, but I don't think this is the right way to do it.
Does anyone have a solution for this?
Or is there something wrong setup with the policies on member account? Or is the IVR malfuction on our end ?
please give me an advise.
Thank you in advance.
View comment · Posted Jun 06, 2023 · Nick Yoon
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