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Nick Yoon

Joined Jun 06, 2023

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Last activity Jun 07, 2023

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Latest activity by Nick Yoon

Nick Yoon commented,

CommentManaging Talk

Hi Shannon, 

Thank you for your comment. 

Fortunately, your agent was helping though live chat, I solved it. 

Thank you for your assist again.

View comment · Posted Jun 07, 2023 · Nick Yoon

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Nick Yoon commented,

CommentManaging Talk

Hi there, 

I have a question about IVR.

I have set up call forwarding for each group to the IVR.

However, it is not forwarding to each group talk license agent, it is only forwarding to one person. 

I have deleted the old rule and recreated the rule several times, but still have the same situation. 

So, Currently I am connecting to each group and her group to receive the calls, but I don't think this is the right way to do it. 
Does anyone have a solution for this? 
Or is there something wrong setup with the policies on member account? Or is the IVR malfuction on our end ? 

please give me an advise.

Thank you in advance.

 

View comment · Posted Jun 06, 2023 · Nick Yoon

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