Robert Elliott
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Total activity17
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Last activity
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Activity overview
Latest activity by Robert Elliott-
Robert Elliott commented,
I would like to add here as well that the fact that the Closed and Archived tickets are not updated to the target organization, makes us very hesitant to use this feature. almost unusable. as we ca...
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Robert Elliott commented,
Hi Karen Hynes Is this announcement only for those customers within the EAP? I have signed up for this through the google form as we would really like to start reporting on this data. However I hav...
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Robert Elliott commented,
Has anyone come up for a solution for this, concerning that this is a year old and no real solution has been brought up. since merging is different then save/submit changes to the ticket, using the...
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Robert Elliott commented,
Hello Karen! Is there a way that I can become apart of this EAP? this is a feature and reporting we are looking for.
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Robert Elliott commented,
+1 for this, we definitely need to be a native report and option that we can pull, we need to be able to know and track to help keep our agents accountable.
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Robert Elliott commented,
Hello Barry! Ideally I was expecting all ticket channels to route automatically to agents, So to answer your question it would work like emails. By not allowing a channel to do this my solution h...
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Robert Elliott created a post,
Unable Route Text with Omnichannel Routing
I have just been informed that the "text" channel does not work through Omnichannel routing. I am able to route all other tickets through all other channels to my agents but now I will need a separ...
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Robert Elliott commented,
Is there a way to change the Call Talk Number to show by nickname instead of just the number? Thank you.