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Piotr Jaworski's Avatar

Piotr Jaworski

Joined Apr 15, 2022

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Last activity Apr 15, 2022

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Latest activity by Piotr Jaworski

Piotr Jaworski commented,

CommentWeb Widget documentation

So I've implemented the backend functionality to provide a signed JWT to the client part of the application, then I use the Web Widget API (https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/web/sdk_api_reference/?_ga=2.111275911.280573301.1649945109-889103865.1649945109#authentication) to log the user in, after which in the response I can see that the JWT was successfully decoded. Yet, the `name` and `email` don't get pre-filled in the chat - should I somehow retrieve the users' Zendesk ID in our client application and add it to the JWT? I'd assume that this is the role of the Web Widget API... What might I be doing wrong there?

View comment · Posted Apr 15, 2022 · Piotr Jaworski

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Piotr Jaworski commented,

CommentHelp with Web Widget

Hello! Is there an equivalent for the new Messaging approach?

View comment · Posted Apr 15, 2022 · Piotr Jaworski

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