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Daniel Shteingart
Joined Feb 07, 2023
·
Last activity Feb 04, 2025
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Latest activity by Daniel Shteingart
Daniel Shteingart commented,
Chloe Wildman We were able to modify the requester using automation and the following webhook:
URL: https://snowbit.zendesk.com/api/v2/tickets/{{ticket.id}}.json
{
"ticket": {
"comment": {
"body": " Changing the Requester"
},
"requester": {
"name": "New Requester",
"email": "new@requester.com"
}
}
}
View comment · Edited Feb 04, 2025 · Daniel Shteingart
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Daniel Shteingart commented,
Don't expect any feedback from zendesk! they don't care and won't change anything in the near future!
View comment · Posted Nov 05, 2024 · Daniel Shteingart
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Daniel Shteingart commented,
You can use the following workaround:
Set a webhook:
https://snowbit.zendesk.com/api/v2/tickets/{{ticket.id}}.json
Use trigger with the following JSON:
{
"ticket": {
//"subject": "{{ticket.organization.name}}",
"comment": {
"body": "Escalating with: {{ticket.organization.custom_fields.escalation1}}"
},
"collaborators": [
//"{{ticket.organization.custom_fields.escalation1}}"
],
"requester": {
//"name": "daniel",
//"email": "daniel@gmail.com"
}
}
}
Uncomment relevant sections and customize content.
good luck.
feel free to contact me if needed: daniel.shteingart@gmail.com
View comment · Posted Sep 19, 2024 · Daniel Shteingart
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Daniel Shteingart commented,
3.5 years, no feedback or solution from zendesk.
View comment · Posted Jun 19, 2024 · Daniel Shteingart
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Daniel Shteingart commented,
+1 Any updates?
View comment · Posted Nov 19, 2023 · Daniel Shteingart
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Daniel Shteingart commented,
+1 Please add it! As usual - no response from Zendesk!
View comment · Posted Aug 10, 2023 · Daniel Shteingart
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Daniel Shteingart commented,
Any updates here?
View comment · Posted May 09, 2023 · Daniel Shteingart
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Daniel Shteingart commented,
Can you please provide an update?
View comment · Posted Apr 02, 2023 · Daniel Shteingart
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Daniel Shteingart commented,
+1 Any updates? this one is open since 2015... 8 years ...
View comment · Posted Feb 13, 2023 · Daniel Shteingart
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Daniel Shteingart commented,
Zendesk, Any update here? we really need the ability to modify outgoing Email templates for new articles.
View comment · Posted Feb 12, 2023 · Daniel Shteingart
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