Beth
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Total activity64
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Last activity
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Activity overview
Latest activity by Beth-
Beth commented,
So helpful and easy to follow - thank you, thank you!
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Beth commented,
Hello! How can I run a report to see where ticket deflection is occurring from help center visitors clicking on a recommended article and not proceeding with opening a ticket? Thanks in advance!
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Beth commented,
Question for ZD Product and other Community Slack users - how are you capturing the helpful info that arises in your org's Slack threads to ensure a knowledge base article is created/edited to capt...
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Beth commented,
Hi Ifra Saqlain, thank you for the follow up! I used the above code and it limited the knowledge base articles and only showed the Community posts - I actually want it to do the opposite, and only ...
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Beth commented,
Thanks for the reply, Ifra! I'm aware of this, and trying to remind/train users to filter as well - however, since we changed to the Copenhagen theme recently, they're not in the habit yet and a bi...
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Beth created a post,
How to exclude Community posts from Guide search results?
Hello, We are using the Copenhagen theme with no customizations. When I am in our Guide knowledge base and search for a term, it retrieves both Community posts and Guide articles. While I can fairl...