Beth
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Total activity118
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Last activity
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Member since
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Following0 users
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Votes60
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Activity overview
Latest activity by Beth-
Beth commented,
Is there a way to view the actual tickets that were created when a user searched for a term and then created a ticket (as shown in the Explore "Search Queries Overview" for the columns "Search Quer...
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Beth commented,
I'm having the same issue as Taehyoung Kim above. Appreciate any help - thank you!
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Beth commented,
+1
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Beth commented,
Is there a way to turn off Answerbot suggestions in emails and only leave it on for webforms? OR Is there a way to turn off the user's ability to solve a ticket? I see this option in Knowledge Capt...
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Beth commented,
The description and body of macro fields should be indexed and searchable. We are approaching 500 macros and it is ridiculous that we have to export macros (using steps created by a forum member no...
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Beth commented,
Hello all - is there a way to include the full *body* of a Community (Gather) threads and comments in an export? The reporting options I see seem to just show the topic/title. Thanks in advance for...
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Beth commented,
So helpful and easy to follow - thank you, thank you!
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Beth commented,
Hello! How can I run a report to see where ticket deflection is occurring from help center visitors clicking on a recommended article and not proceeding with opening a ticket? Thanks in advance!
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Beth commented,
Question for ZD Product and other Community Slack users - how are you capturing the helpful info that arises in your org's Slack threads to ensure a knowledge base article is created/edited to capt...
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Beth commented,
Hi Ifra Saqlain, thank you for the follow up! I used the above code and it limited the knowledge base articles and only showed the Community posts - I actually want it to do the opposite, and only ...