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ASHLEY SANYAL
Joined Apr 25, 2022
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Last activity Jul 01, 2024
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Latest activity by ASHLEY SANYAL
ASHLEY SANYAL commented,
Is this an option we can give to Team Leads to change the statuses of agents?
View comment · Posted Jul 01, 2024 · ASHLEY SANYAL
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ASHLEY SANYAL commented,
Will this be on the roadmap for later this year or in 2025? Thank you!
View comment · Posted Jun 24, 2024 · ASHLEY SANYAL
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ASHLEY SANYAL commented,
Hi! I have a similar situation where I went to get a piece of information from the user profile and insert it into the custom field on the ticket. In this example would I change it to "Get" and put in the custom ticket ID of the field from the user profile instead of the custom ticket field ID? Do I need to add a step to get the user profile field to populate in the custom ticket field? Any help would be greatly appreciated!!
View comment · Posted Nov 14, 2022 · ASHLEY SANYAL
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