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ASHLEY SANYAL's Avatar

ASHLEY SANYAL

Joined Apr 25, 2022

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Last activity Jul 01, 2024

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Latest activity by ASHLEY SANYAL

ASHLEY SANYAL commented,

CommentReporting and analytics admin questions

Is this an option we can give to Team Leads to change the statuses of agents? 

View comment · Posted Jul 01, 2024 · ASHLEY SANYAL

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ASHLEY SANYAL commented,

Community comment Feedback - Voice (Talk)

Will this be on the roadmap for later this year or in 2025? Thank you! 

View comment · Posted Jun 24, 2024 · ASHLEY SANYAL

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ASHLEY SANYAL commented,

Community comment Developer - Zendesk APIs

Hi! I have a similar situation where I went to get a piece of information from the user profile and insert it into the custom field on the ticket. In this example would I change it to "Get" and put in the custom ticket ID of the field from the user profile instead of the custom ticket field ID? Do I need to add a step to get the user profile field to populate in the custom ticket field? Any help would be greatly appreciated!! 

View comment · Posted Nov 14, 2022 · ASHLEY SANYAL

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